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All orders within the UK qualify for our free delivery service. We dispatch using Royal Mail Special Delivery, a next day service guaranteed before 1:00pm, and parcels are insured against loss or theft. We urge all our customers to inspect the parcel for damage or tampering before signing for receipt.
You will be sent a confirmation email on the day of dispatch. Upon delivery, you will need to ensure you or someone you trust is available to accept and sign for the parcel.
If you are not available to accept the parcel, Royal Mail will leave a calling card with instructions on how to collect it from your local Royal Mail sorting office.
A tracking service is available for all orders. If you wish to track your parcel please email us for the tracking number.
A £5 charge is applicable for Saturday delivery.
We offer a free international delivery service for all purchases £500+. If the total value of the order is under £500 a £40 delivery charge applies. If the delivery charge to the country of destination exceeds £40 at time of booking we will contact you for payment of the excess amount. All items are insured against loss or theft and we urge customers to inspect the parcel for damage or tampering before signing for receipt.
All international orders are sent using FedEx Priority. We may use other courier services if FedEx Priority is not available. Delivery with FedEx usually takes between 3-5 working days.
A signature will be required and if you are not available to accept the parcel FedEx will leave a calling card with instructions on how to rearrange.
Following dispatch we will send you a tracking reference so you can check the progress of your parcel online.
Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer. Diamond Boutique has no control over these charges and we advise consulting with you local customs office if you are unfamiliar with the charge that will apply.
Delivery of In-Stock Items
Stock items will be dispatched within 3 working days from the date of order. If you need it immediately please contact us before 3pm on the day of order by email or telephone and we will arrange same day delivery, excluding Sundays and bank holidays.
Common ring sizes usually in stock are J, K, L, M, N, O and P. Wedding bands, solitaire engagement rings and eternity rings are usually made to order.
Pre-order items are dispatched between 4-6 weeks from the date of order. These items are made to order enabling us to keep our prices competitive. If you require the item immediately we can fast track the order for an additional charge of £50. Using this service you have the guarantee that your item will be dispatched between 3-4 weeks from the date of order.
For pre-order items we will contact soon after the order has been placed with the estimated delivery date. If you are not completely satisfied we will send you a full refund.
Ring sizes below H and above Y are non returnable.
Our Return and Exchange Policy
If you find that something does not feel right with your new purchase do not panic. All you need to do is let us know and we will happily give a full refund within 60 days of purchase or exchange it for another item.
All we ask is that the item is kept in its original packaging, with the diamond certification (if applicable), unworn and returned in a saleable condition. We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse return of any items that does not meet the above return requirements according to Diamond Boutique's sole discretion.
All returns must be sent as received. Diamond Boutique will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Please email us if you wish to return an item and we will send you instructions on how to do this.
Due to hygiene reasons we cannot accept returns for earrings.
Following receipt and inspection of the returned item, refunds are processed within 3 days.
The return policy is not applicable for items which have been modified, altered or changed e.g. ring sizing, engraving etc.
Exchanges are usually processed and dispatched within 3 days unless the item you wish to exchange it for is on pre-order.
In the unlikely event an exchange is not possible, we will issue a full refund.
Exchanges have to be of the same or greater value of the original item. Any excess amount will have to be paid to Diamond Boutique before dispatch.
The exchange policy is not applicable for items which have been modified, altered or changed e.g. ring sizing, engraving etc.
All our products come with a 1 year warranty.
If you buy something from us and it develops a fault or defect within 1 year of purchase, we will either fix the item or replace it free of charge.
All our products come with a 1 year warranty.
Who We Are
Founded in 2009, Diamond Boutique has earned a reputation as an online retailer and producer of exclusive, ethically sourced diamonds and high grade natural gemstone jewellery.
This reputation has been bolstered further by its unique design service that allows the customer to customise or even design their very own pieces. Since the development of its shop in 2009 and through to the launch of the company’s own website and Amazon pages, Diamond Boutique has received glowing reviews for the company’s high level of customer service. The company has also been the subject of attention in several high profile print and online publications, including Brides who are owned by Condé Nast.
Diamond Boutique is a company that understands the growing importance of social media and has used it to great effect over the last year, gaining more than 16,000 fans across Facebook, Twitter, Instagram and Pinterest, whilst continuing to garner an ever-growing presence in the online world amongst people who are looking for something different, something new.
Aside from ensuring that its jewellery is of the highest quality, part of what makes Diamond Boutique stand out from the many other online jewellery suppliers is the company’s strong belief in only using diamonds and coloured gemstones that have been ethically sourced. By ensuring their loose stone suppliers follow the stringent monitoring processes put in place by the System of Warranties and the Kimberly Process, Diamond Boutique continually strives to ensure that it does not use any so-called “conflict diamonds” in its designs.
With an office based in Mayfair, London, Diamond Boutique’s team of jewellery designers work closely with clients to help them realise their perfect item of jewellery. The end result is a truly unique, personalised piece not available anywhere else, created exclusively on behalf of the customer. Diamond Boutique is not simply limited to supplying and working with common gemstones, but can also source rarer, coloured specimens within days of the customer’s request. The company can create jewellery in 9 to 22 carat varieties of gold (including yellow, white and rose gold), as well as palladium and platinum, using high grade gemstones and diamonds (D-H colour, SI1+ clarity) in any carat weight imaginable.
For many people, choosing the perfect engagement rings or wedding ring can be both a daunting and exhilarating experience; Diamond Boutique understands this and endeavours to provide its clients with a level of service that is above and beyond that of other jewellers, no matter how complicated or intricate the customer’s own requirements may be. A look at the many reviews posted by previous clients on and Review Centre can attest to Diamond Boutiques outstanding level of customer service.
Art of Possible - Custom Design Service
Whether you are looking for that bespoke engagement ring which shouts ‘unique’, a wedding band to match your engagement ring or earrings for a special occasion, we can assist you to make your dreams a reality.
Not only can we help you to create an amazing piece of jewellery but we can also source rare, natural, high grade coloured gemstones such as alexandrite, near-flawless ‘pigeon blood’ ruby, colour-change garnet, black opal as well as fancy diamonds in all colours including pink, blue and yellow. The list truly is endless. If you have a requirement please email us at email@example.com and we would be more than happy to help.
At Diamond Boutique the Art of Possible begins with an initial discussion with our Creative Director who will learn more about you and your inspiration. This will help us to establish design ideas and confirm the proposed budget so we can start work.
Learn more about our custom ring design service
We are here to help?
0116 208 11 22
0800 2 707 606
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