Customers Service We have our own processing factory,We offer a wide range of services for each item. Please specify your needs after purchasing or end of sale, and we will send you an updated invoice. 1)The item can be redesign to fit your any size/shape stone(s). Please show the size/shape to us. 2)Gold ring resize to 3 to 8 the extra cost is $10(other size cost please contact us). silver ring resize to any size the extra cost is $5. 3)We can provide certificate(China) for the item but need extra cost. 4)All metal items can be upgraded according to customer requirements to the 18K white / yellow / rose gold or other. 5)All diamonds used in the settings can be upgraded to full cut, VS/VVS clarity or other. 6)If you have your own designs,trying to send them to us then we will bring them to life in 7 business day. 7)We offer free mounting services for all items bought in my store. If you have need, please to send your stones to us. My jeweler has over 10 years of experience in handling gem stones.
ShippingFree ship to USA/UK/AU by First Class Mail International, usually about 11-23 days arrive.For other ship way will need extra cost. To USA/UK/AU/CA/DE we usually use the express delivery company is UPS, DHL, EMS.Normally it takes 3-10 business days to arrive at you. Different countries will choose different shipping.If you need to specify or use other shipping, please contact us, different costs will adapt.Other countries please contact us.Kindly ReminderIn some individual cases. If the buyer purchased commodity value outstrip your country's tax exemption amount, then the buyer may need to pay customs on items. As to specific rates, please consult your local custom office.
We offer 30-day Money Back for all products sold. If you are not satisfied with your item for any reason, we will issue full refund minus cost of shipping item to you. We do NOT charge a restocking fee! All following conditions must be met in order for you to receive the full refund: Item must be in its original condition showing no signs of wear, damage, or alternation. All original accessories shipped must be returned. In case of defects found, only factory defects are accepted as the reason of return. No refund is given if defect is caused by misuse of buyers. Item returned must be shipped within 30 days of receiving it. Buyer is responsible for the cost of shipping it to us. If you are returning a customized item (resizing, design modification, or design reproduction), We will deduct the corresponding costs from your refund.