Shipping: We ship on business days -Monday through Friday at 9am, We ship items within 24 hours of receiving payment or the next business day if paymentis received on a Holiday,Friday Night, Saturday or Sunday! 90% of our items are shipped 1st class mail because we want you to receive your item quickly, if the item is to heavy for first class we try to ship it Priority flat rate if the costisin line withthe cost we set for the item, if it does not thenit will be shipped Parcel Post or Media mail. Delivery Confirmation is included with all items we send. Signature Confirmation will be required for items in excess of $99.00 (No Exceptions) We only ship to Confirmed PayPal Addresses and only ship within the USA! Please make sure your PayPal Address is correct we will not be held responsible for items not received if your address is incorrect in your PayPal Account! (Please do not hold the U.S.P.S. slow delivery times against us we have no control over their operations) we would love for everyone to get their items quickly but sometimes it just does not happen.
Customer Service: policy no longer allows us to show our customer support email or phone within our item listings, they want all correspondence to go through 's messaging system. Please be aware that According to's messaging system it can take up to 48 hours for us to receive a message from you and 48 hours for you to receive a response from us and for this we apologize. Westrive in providing support but has our hands tied on this one. Support Business Hours are Mon-Fri 8am to 5pm Pacific Time. We are also known to answer emails outside of the support hours Nights, Days and Weekends so email us anytime we are here when you need us!
Defective Item Return Policy: Exchange for same item, Different item if we don't have anymore of your item and we have something else you likeor refund, in that order. We do our best to describe every item in detail, we also show pictures of the actual items and since we do this you have everything in front of you for making your decision topurchase, you see the size of the item, the color and the condition along with our description so saying an item is to big, to small or is the wrong color is not an acceptable reason for a return. Please see our "Cancel A Transaction Policy" Below for returns other than defective.
Insurance: If we have included shipping insurance in the price of the item it will be shown at the top of this description next to the price. If there is damage to your item upon receipt and it was insured you need to document with pictures, written documentation and witnessesto the damage along with keeping all shipping materials and present all of this to your postal worker or post office. You cannot send the item back to us because U.S.P.S. regulations on insurance void the insurance if it is shipped back to us. We will guide you in this process if this were to happen.
Cancelling A Transaction: We do understand that sometimes a buyer may mistakenly buy an item for one reason or another due to no fault of oursand want to cancel a transaction. With that said we have to inform you that when we cancel a transaction does not refund our original listing fee, we also have to pay the listing fee again to relist the item, Paypal does not refund our flat rate transaction fee and we have to endure the cost of an employee to cancel the transaction, relist the item and issue refunds. For this reason if you ask us to start a "Cancel Transaction Request" you will be required to pay restocking/cancel transaction fee to our paypal account before we will start a cancel transaction request. (for an item you have bought but not yet payed for) $2.00 Service Fee(for an item you have bought and payed for that we have not shipped yet) $2.50 Service Fee(for an item that you bought, have paid for and that we have already shipped) $3.50 Service Fee plus our cost to ship the item to you and also you pay for the return shipping of the item to us. Since you already paid we will deduct these fees from your original PayPal payment and refund the difference to you, we must receive the item back and you must agree to the cancel transaction request sends you before your refund will be issued. You entered into an agreement to buy this item when you won the offer or clicked buy it now. We cannot continue to indure the losses because a buyer just does not like an item. We wish we could but no business can afford to take these losses.
We know you will enjoy your item and want you to know
We are here (through messaging) if you have any concerns.
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