New Montegrappa Ispsp3sj Peral Grey Privilege Deco Fountain Pen Medium Point For SaleWe're here to help
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(Not include handling time, please see listing for estimated handling time) • USA – We ship with DHL, FEDEX, EMS – Usually 1-3 business days• Australia, Canada, Japan – We ship with DHL, FEDEX, EMS – Usually 2-5 business days• Europe - We ship with DHL, FEDEX, EMS – Usually 2-5 business days – please note additional VAT charges may apply. Please contact us for shipping and VAT quote.• All other countries We ship with DHL, FEDEX, EMS, Air Mail – Usually 2 – 14 business days.Transit time does not include handling time. Please see listing for estimated handling time. Estimated delivery time is the total time for handling + transit. Please allow additional time for delays due to customs clearance in your country. Please note, due to logistical reasons we may choose to ship out your order from any of our international warehouses. In the event you experience problems receiving your package or the item you have received is damaged please contact us and we will do our best to solve the issue in a timely and satisfying manner. We accept all returns!
You can return your item for an exchange, credit or money refund.
each item has a different return period, Please see listing for approved return time.
Contact us prior to returning your item and provide purchase details (e.g. Transaction ID, Order Number).
We will advise you of the nearest return facility and details that are required on the return letter
Please allow up to seven working days from the day we have received your item until your request is processed.
Any defect on merchandise must be reported within 7 days of receipt, if an exchange or refund is desired.
After 7 days a customer must use the warranty that comes with the merchandise.
We cannot accept the return of any item that has been worn or sized.
Unless approved otherwise returns will only be accepted if the item is in its original condition including its undamaged packaging, tags etc…
Returns must be in a saleable condition.
If you decide to return your item for a refund please be advised that we can only refund the cost of the item (shipping costs will not be refunded).
Payments made by PayPal and credit cards will be refunded via PayPal and credit card respectively. Payment made by bank transfers will be refunded by a cheque.
We prefer PayPal payments International PayPal customers are able to select from few payment currencies available. You can also pay via most major credit / debit cards or make a direct bank transfers to our HSBC account. Please contact us if you won the item and wish to make a non PayPal payment, otherwise simply complete your PayPal payment. Please note: Due to the insurance limitations made by PayPal's and the Credit Card companies, we reserve the right to decline payments for none verified payments. Credit card payment might require additional verification that may take an more time. Please note, we can only reserve your order for 7 days, please complete your payment quickly. With over eight years of experience we aim to provide high level of service and great products to all our domestic and international customers. Our goal is to make every sale a positive experience for our customers and we will do our utmost to ensure customer satisfaction.Our commitment to you: .
• We aim to provide you with clear information about the products we sell.• We will not recommend an item if we can’t find one we consider suitable.• Taking individual care for every order from the moment it has been received in our system, through the handling process at our warehouse and until it has arrived at your chosen shipping location. • We will ensure you are advised regarding any known delays that may occur after you have placed your order until you receive your item.• Providing you with excellent customer service.
We recognize that the success of our company depends on looking after the best interests of our customers and treating them fairly at all times.
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