We accept PayPal & Credit Cards as method of payments.
If you are interested in purchasing more than one item and take
advantage of our combined shipping discount, please do not checkout
until you have purchased all the items you want because combined
shipping cannot be done until your shopping is completed.
Orders are expected to be paid within 24 hours after you have
completed your shopping.
If orders are placed on the weekend they will first get
processed starting Monday.
Shipping address must be a confirmed address with PayPal.
We are required by law to collect Sales Tax in NY State only. If you are
shipping to NY, sales tax will automatically be applied to your order.
We do not charge sales tax for orders shipping to other locations.
Shipping rates can be found on the top of the page under the "Shipping &
Payments" tab. Delivery time varies on your location. If you enter your
zip code on top, will provide an estimated time frame for delivery.
All orders take 24 - 48 business hours for processing & shipping.
We operate Monday to
Friday & do not ship on the weekend or holidays.
If you need expedited shipping, please send us a message only before
you purchase. We will not be able to expedite anything after an
order is already paid for.
We ship UPS or USPS depending on your location.
Most packages are shipped with USPS.
With most orders you will be provided with a tracking number so that you can feel
confident & comfortable with your purchase.
We are more than happy to offer combined shipping for our international
buyers. Please purchase them one by one without paying and then request
a combined shipping invoice before you pay. We will always offer the
best rates for combined shipping. For single rates, please click on the
shipping tab on the top of the page. The rates are listed there.
You can only select the shipping option we offer. We usually
ship with USPS first class mail or USPS priority mail.
First class mail shipping time take about 2 weeks (could be up
to 4 weeks) and there is NO tracking.
USPS Priority Mail takes 12 to 20 days and has minimal tracking.
Orders may be held by customs and that is not in our control.
Please note that taxes, customs duty, and brokerage fees are not
included in shipping fees, and if applicable will be collected by
the carrier upon delivery. These charges are the buyer's
Import duties, taxes, and charges are not included in the item price or
shipping cost. These charges are the buyer's responsibility.
check with your country's customs office to determine what these
additional costs will be prior to offerding or buying. Customs fees are
normally charged by the shipping company or collected when you pick the
item up. These fees are not additional shipping charges.
under-value merchandise or mark the item as a gift on customs forms.
Doing that is against U.S. and international laws.
If you need assistance please contact us with the "ask a question"
link at the bottom of this listing. Please check our FAQ Page, to see if
you can find your question there as well.
Here are return instructions. They apply unless otherwise stated. Due to
the long shipping times and cost of international shipping, orders
outside the USA & Canada are not returnable.
All products purchased from Army Universe may be returned within 14
days of shipping for a refund, less the shipping charges.
You must e-mail us for a RMA before sending anything back. A return
authorization is required for all returns.
All items must be new, unused, and contain all original packaging
Returning a product that is not in resalable condition and/or
without a Return Merchandise Authorization risks forfeiture of
Some items cannot be returned and we reserve the right to deny any
return for any reason.
Refunds may take up to 10 business days to show up on your account.
Buyer is responsible return shipping. Restocking fee may apply on
If you would like to return an item, please contact us. We will respond
with an RMA number and instructions on how to proceed with your return.
If you are not satisfied with your order, please contact us before
If you need to exchange your order, these are instructions:
1. Place a new order for your desired item & pay for it.
2. e-mail us with the new order number.
3. We will send you a RMA with instructions on how to send the order
4. Once we receive it back a refund will be applied to the returned
If you rather not purchase a new item, then you will be sending the
order back for a return. Please follow the instructions above.
We do not handle exchanges via the mail, which means if you send back an
item we will not send you the new item you want. You will need to place
a new order for the item you want.