Items are not made by Swarovski company (No Swan logo), but the crystals are made by Swarovski company
We accept payment viaPaypal only.
Payment must be made within 5 days,Non-payment may result in an UPI(Unpaid Item), will automatically close your account if you accumulate 4 UPI's total.
Please list your special requests (color, packages, value of declaration, etc.) in thepaypal notes sectionwhen you make payment
International buyers--PLEASE CAREFULLY NOTE:
a) Import duties, taxes and charges are not included in the item price or shipping and handling. These charges are the buyer’s responsibility.
b) Please check with your country’s customs office to determine what these additional costs will be prior to offerding/buying.
Orders processed within 24-48 hours of payment verification.
Weonly ship to confirmed Paypal addresses. Your PAYPAL address must match your Shipping address.
Service transit time is provided by the carrier. It takes about 10-15 working days to US; about 10-30 working days to other countries.Transit times may be a little delayed during holiday season.
If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
You have14 daysto contact us for returning it from the date you received it. If this item is in your possession more than 14 days, it is considered as used and we will not issue you any refund or replacement.
All returned items must be in the original packaging and you must provide us with tracking number, specific reason for the returns and your ID.
We will refund you upon receipt of the item in itsoriginal condition (but NOT include the shipping fee we paid for the item), after both Buyer and Seller cancel the transaction from . Or you may have a replacement.
Return shipping should be paid by buyer.
Defective items must be reported and returned to uswithin the warranty periodofone month(and in the original packaging, if possible). You must tell us what the defect is and give us your ID. We don’t repair or replace items with an expired warranty.
We are a professional worldwide wholesale company. High product quality, reasonable prices, excellent customer service and a reliable credit standing is our tenet.
If you like our products, please add our shop to your "My Favorites" list.
We maintain high standards of excellenceand strive for 100% customer satisfaction!response is very important to us. We request that you contact us immediately BEFORE you give usorresponse, so that we can satisfactorily address your concerns.
If you have any problem, please feel free to contact us via message,we will reply your email within 24 hours( except weekends and holidays).If no response within 24 hours, please check the spam in your mail box or try to contact us again. We will do our best to solve your problem as soon as possible.