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Customer satisfaction is our top goal. All products are quality checked. They are new and in good condition when shipped to our customers. We are very confident that our fine jewelry will meet and surpass your expectations. However, if product is defective or damage upon arrival, or wrong product shipped, please contact us immediately within 14 days from the date of shipment for a replacement.
RETURNS & EXCHANGES
Returns and Exchanges are subject to the following restrictions:
The original Invoice must accompany the returned item. The item must be returned in its original condition, unworn and unaltered in any way.
The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item. Any return is subject to 15% restocking fee and shipping charges are not refundable. Items that have been worn and damaged due to client negligence cannot be returned. Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order. If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.
ORDER PROCESSING & DELIVERY EXPECTATIONS
Depending on the combination of items your order, the order processing time will vary. In order to maintain competitive shipping rates, we ship all similar items in one shipment. Note that orders are shipped/delivered only Monday - Friday. Delivery estimates do not include weekends.
In the event that an item is temporarily out of stock due to inventory tracking error, we will notify you immediately.
We only accept Paypal. Please make sure you have a valid/confirmed PayPal account before offerding. Payment must be made within 7 days of the sale end time.
All items will be shipped within 48 business hours upon receipt of payment (EXCEPT weekends and holidays). We are unable to take any responsibility for any custom delay or tax.
Once you get the item, please inspect it and make sure you get exactly what you paid for. Once you satisfy with our products and service, please leave positive response for us and we will do the same for you.
If you feel tat you got an item that is different from what you ordered or if it arrived damaged or if you are notsatisfiedwith the item please email us and we will love to work with you in resolving any issue. Do nothesitateto contact us anytime for any question via message or email, we will reply you within 48 hours (EXCEPT weekends and holidays)
We are committed to your 100% customer satisfaction.
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