First and Foremost, THANK YOU for shopping with ACW! Your business is greatly appreciate. To show you how much we appreciate your business, you can expect a Free Gift in every order! One Free Gift per order, per shipment.
Combined shipping....YES!!!...read on:
We absolutely will combine shipping for all your purchases IF you pay for all purchases in ONE transaction. If you pay for your purchases separately or in mutliple transactions, we can no longer combine them or give a combined shipping rate. When purchasing more than one item, please be sure to "request total from seller" BEFORE you pay for anything. Once you receive a combined invoice from us, please feel free to then pay. If your invoice does not include all the items you purchased from us, simply contact us or send us another "request total from seller" through .
"Fill A Flat Rate"
When you buy multiple products and shipping becomes more than the cost of a flat rate envelope, medium box or large box, we will reduce your shipping to the cost of the coresponding flat rate package. All you have to do is request a total from us BEFORE you pay! Rates for Fill A Flat Rate are:
USA: Envelope 7.50, Medium box 14.00, Large box 17.00
CANADA: Envelope 21.00, Medium box 42.00, Large box 54.00
INTERNATIONAL: Envelope 25.00, Medium box 60.00, Large box 80.00
We do not accept returns. ACW is primarily a discount company. As such, our policies will differ from full retail companies. We understand that our policies are quite different than your average E-tailer. However, being primarily a discount company we find that the great value of our product offerings outweigh the need for a liberal return policy.
In order for us to keep our prices and shipping as low as possible, as well as bring you the best possible beauty lines all in one convenient place, we are absolutely not able to accept returns. Please DO NOT send back any used/tested product as we will simply dispose of it. Shipping is never refundable.
Obviously if we have made a mistake on your order in any way, simply contact us for instructions.
We do not ship to all countries. If you do not see your country on the dropdown list, please email us BEFORE committing to buy as we may not be able to ship to you. If your country is not on the list, we may be able to offer you an expedited service, but at a higher cost than the economy shipping that is offered on the listing. We do not offer economy shipping to all countries due to high loss rates of shipments to some locations.
We do not cover the cost of any import taxes/duties/fee's. These are the responsibility of the importer. It is your obligation to know what can and can not be imported into your country. All parcels returned to us will be charged return shipping fee when Fed Ex is initially purchased as your shipping method. Fed Ex return shipping fee's will be deducted from any refund due you.
Delivery times are impossible to calculate due to customs involvement. Most European countries will be approximately 2-6 weeks with any USPS service except Express. Most countries in Asia will run 4-6 weeks with any USPS service except Express. Shipments to Brazil take 8-12 weeks with any USPS service except Express(we recommend only EXPRESS Service to South America). Shipments to Canada take 3-6 weeks with any USPS service except Express. Shipments to Australia take 4-8 weeks with any USPS service except Express(we recommend only Fed Ex to Australia). Shipments to France and Spain are shipped using USPS Express only and will take 7-14 days for delivery.
Shipping All Orders:
We are SO FAST! You can trust your order will be shipped with blazing fast speed. Excluding US holidays and weekends, ACW ships daily! Once your order is complete, we can generally ship it within 24 hours. Sometimes even faster! Our apologies that during the winter holidays and special sale events, it can take a little longer. Shipping rates are available upon checkout. ACW uses USPS and Fed Ex as our major carriers. Insurance against loss, damage and rifling is included in all shipping rates within the U.S. See below for insurance claim information. Delivery times will vary by location and method of shipping you select. Some orders will require signature confirmation upon delivery. For more information on this, please contact us.
About us and our products:
ACW was founded in 2002 as a discount beauty retailer. As a discount retailer, we have and will continue to bring you both prestige and mass products at reduced pricing. In 2011 ACW added several AMAZING full retail lines to our discount line up. We find this to be a convenient way to purchase the retail brands you love and grab some HOT discount deals in one convenient place!
We are a small family owned business located in The Great Northwest, USA. It is our passion to bring you the world of beauty at the best possible prices. It is also our passion to share our good fortune with our local and national animal rights and protection charities. We are large contributors to the ASPCA and our local animal shelters and veterinarians. For more information on our charity donations, please contact us.
All Cosmetics Wholesale specializes in providing discount, high end cosmetics at wholesale and below wholesale pricing. As well as rare and hard to find items. The products we provide are new and AUTHENTIC. Many of our discount items are shelf pull items therefore there may be some shop ware on the packaging. A caution to those looking for discounted "retail perfect" products, we do not guarantee any item will be "retail perfect" if it is discounted from regular retail price. In addition, if a product is clearly marked with an expiration date and it is past that date, ACW will make note of that in the items description. If a product does not have an expiration date printed on it, we do not guarantee it was made less than 2 years ago. Remember we are primarily a discount company.
Some of the items we sell may be marked Tester, NFIS, Free Sample etc. These items were originally manufactured to be tester units (never used or tested), sold in a set or given as a gift with purchase at the retail level. Cosmetic companies liquidate the overstock of these items to the wholesale market. We purchase these items from the manufacturer, we do not get them free. We find these products to be a great way to sample an item without the cost of buying a full size product and finding out you really don't like it. Please note that not all product descriptions will note the item is a tester unit of marked NFIS, therefore not all items on ACW are suitable as gifts.
Hours of Operation:
ACW operates M-TH 8-5 PT (excluding US holidays). We process orders these same business hours. Orders received Thursday before 9 a.m. Pacific time will process that day. Orders received after 9 a.m. Thursdays will not process until the following Monday. Orders received Friday-Sunday will process the following Monday or Tuesday.
Our response system is automated. When positive response is left, our response will automatically and immediately reciprocate positive response. Feel the need to leave a negative? Contact us first, maybe we can help.
Product out of stock:
Unfortunately it happens. When we list an item on we confirm all quantities offered are available and ready to ship. The problem comes in when third party extensions are used (and we use them) and products ordered do not immediately depricate from our inventory due to delays in systems talking to each other. In addition, when a customer commits to buy and item but does not pay for it right away...that item goes back into inventory until its paid for. You can see how this can cause overselling issue right? We apologize, but there is not much we can do to fix these issues.
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