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When do we ship:
We typically ship orders Monday through Friday (except for Holidays) within 24 business hours of receipt of payment.
All orders are shipped with a Delivery Confirmation. You will receive an email with the tracking number as soon as your order ships.
Shipping rates for orders shipped within the United States:
Shipping & Handling charges are $4.95 for the 1st item and $1.95 for each additional item.
You may combine multiple sales into one order. If you are combining multiple items into one shipment, do not checkout and make payment until you have completed all of your purchases.
We ship all our orders via US Postal Service - First Class Mail.
We ship to the United States ONLY
For yoursecurity& convenience, we only accept PayPal. You can pay us securely with all major credit cards thru Paypal.
Residents of New York State will be charged the applicable sales tax.
Payments are due within 7 days of sale closing. Any unpaid items will be removed from your order and relisted.
Topaz Jewels will file an Unpaid Items dispute with for all non-paying buyers.
Your satisfaction is very important to us. That's why we offer a 100% Satisfaction Guarantee. If the item you receive is not as described you get your money back. Please return the item to us (to the address listed on your invoice) and we will exchange or refund your purchase price. Please include a note detailing the problem and what you would like us to do about it (i.e. exchange or refund). We reserve the right to charge a 20% restocking fee on items returned for credit after 7 days.
Our system automatically leaves positive response once payment is received.
If for any reason you are not satisfied with your purchase, please let us know. Our best efforts will be made to ensure your satisfaction.
You can checkout immediately once you've been declared a winner from by clicking "Pay Now"
from the listing page or your My page. There is no need to contact us to arrange payment.
We will also send you an automated email within a few hours of sale close. The email will contain
a link to our simple and secure checkout system where you can quickly and conveniently pay for your item.
In accordance with policy, payment must be received within 7 days of sale end. You must complete your order using the CheckOut process.
You may combine multiple sales into one order, thereby saving on your shipping cost, but you must use the CheckOut only after your last sale has ended.
We accept PayPal, including all major credit cards thru PayPal.
Q: How do I combine my items?
A: Once all of your sales are complete, your items will be automatically combined. It is required that you checkout after the last winning sale. Please do not attempt to checkout until you have completed and won all your items.
Q: How long can I continue to offer before I have to pay?
A: We require payment within 7 days after the first sale closes. Automated payment notifications will be e-mailed to you, however if you are in the process offerding on additional items, please ignore the messages.
Q: What are the delivery times?
A: Domestic orders can take 2-10 days for delivery. International orders can take 10-20 days, sometimes longer, depending on the country.
Q: Am I responsible for international duties and custom fees?
A: International buyers are responsible for duties, customs and or taxes on your order.
Q: What is your return policy?
A: You can return the item back to us within 14 days if you are not satisfied, we will refund the purchase price only, we cannot refund shipping and handling. Please contact us for return instructions.
Q: Can I have my ring resized?
A: We do not resize or customize the items we have for sale. A jeweler can probably resize our rings; however it's up to the discretion of the jeweler, as some rings can be damaged from being sized.
Q: How do I convert the American ring sizes to my countries size?
A: Please click here for an online ring size conversion chart.
For any Topaz Jewels customer service questions, please contact us at thru . Our regular customer service hours are 9:30 a.m. to 5 p.m. EST Monday through Thursday and 9:30 a.m. to 1:00 p.m. on Friday. Customers are only contacted via e mail. A customer service representative will contact you within two business days of your inquiry.