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RETURNING MERCHANDISE : Welcome to
Aninxa Jewelry Design and Manufacturing, Inc.
We at Aninxa highly uphold and respect our customers and their needs. We
try our best to provide our customers with pleasant customer service, high
quality jewelry, and quick and efficient delivery services. Customer
satisfaction is guaranteed for all of Aninxa's services and
PROCESS: We will answer any questions or concerns you
may have related to any of our items. This is highly encouraged. For further questions or
inquiries please feel free to contact us .
Follow these steps for a successful return process:
1. Email our customer service department and our customer service agents will
determine whether it is a returnable item or not.
2.When ready to ship the item, put an attention to the "Return Department".
3. Ship the item via USPS certified mail. Depending on your location,
this canrange between$2.00 - $5.00.
4. Once we have the returned item in our possession, we will refund the
customer the amount spent on the item.
Note: For a quick and
successful return process, please remember to follow these requirements.
Following these steps will prevent any mistakes from happening during the
RETURN PAYMENT OR CREDIT WILL BE ISSUED UPON RECEIPT OF THE
RETURNED ITEM TO ANINXA.
WINNING buyers have three (3)
days to make their payment. After that
time, we reserve the right to offer the item to another customer. We reserve
the right to cancel any offers from users with zero (0) response.
include all paperwork related to purchase.
Any piece(s) with a center diamond weighing one (1) carat or more is
neither RETURNABLE nor REFUNDABLE.
Any merchandise deemed returnable must come back in the original
condition. A 15% restocking fee will be
deducted from any returned item with precious and/or semi-precious stones weighing
three (3) carats or more. Buyer pays
shipping, handling, insurance and any customs fees associated with return.
Any personalized item with name(s) or initial(s), all customized,
specially ordered and altered jewelry are neither RETURNABLE nor REFUNDABLE.
If personalized items are returned to us without any notification through the
phone or e-mail, we hold no obligation to keep the merchandise. In cases like this, no credit or refund will
be given, and if the customer wishes to receive the returned item, all shipping
and handling charges must be covered on the customer's behalf. Only upon mutual agreement will refunds and
credits be given. If the product is free
of defects on the manufacturer's part, we will neither accept the return, nor
re-credit the customer. Personalized
items will only be accepted, including shipping charges, if there was an error
on our behalf; wrong design, name, stone color or style. In this case the costumer may choose between
money back or new item.
Customers may only cancel merchandise within 24 hours of the placement
of the order. Since we produce personalized items, it may be too late to cancel
once the production takes place. Be sure to cancel within 24 hours of the
placement to successfully cancel your order.
For further questions or
inquiries please feel free to contact us via message.
This item has been shown 523 times.
Personalized Sterling Silver Monogram Earrings Pendant /necklace Jewelry Set: $166